1. BASIC INFORMATION ABOUT ONLINE SHOPPING AND CONTACT
NAME: Winesaver Ltd., II. Požarinje 15, 10000 Zagreb, Croatia (hereinafter referred to as “Winesaver Ltd.”; Seller). The limited liability company for services is registered with the Commercial Court in Zagreb.
Company Registration Number (MBS): 384033
Tax Identification Number (OIB): 69743244999
CONTACT PHONE: +385 1 230 3330
CONTACT EMAIL: repour@winesaver.hr
2. GENERAL INFORMATION
The general terms and conditions of use of the Internet shop www.winesaver.eu are drafted in accordance with the Consumer Protection Act, the Obligations Act, the Personal Data Protection Act, and the Electronic Commerce Act. We kindly ask you, as users, to carefully read these General Terms and Conditions of Use of the Internet shop www.winesaver.eu. By accepting the General Terms and Conditions of Use, you declare that you are familiar with them, that you understand them, that you agree, and that you accept the rules and conditions stated therein. If you are uncertain about them, please contact us and refrain from using this website.
The Seller reserves the right to amend or supplement the General Terms and Conditions of Use at any time. Changes become effective on the day of publication on the website. Continued access to the website or the use of any part of its content will be considered as consent to the amended or supplemented General Terms and Conditions of Use. The Seller is not responsible for the costs of using computer equipment and telecommunication services necessary for accessing the service. The web shop service can be used in the territory of the Republic of Croatia, the EU, and other European countries that are not members of the European Union, depending on the delivery and shipment capabilities of the used partner delivery service.
In the Terms of Use, the following terms have the following meanings:
“User” refers to any natural or legal person accessing the website www.winesaver.eu.
“Registered user” refers to any legal or natural person who has registered to use the Internet purchasing service on the website.
“Product”: all products highlighted on www.winesaver.eu, which can be purchased through the Internet purchasing service.
“Transaction” refers to payment or refund of the payment amount after the Seller has sold a product/service to the user, using payment intermediary services accepted by the Seller, such as credit card payment or bank transfer, or any other method allowed by the Seller, regardless of the delivery method.
“Sales Agreement” refers to the sales agreement of the product between the user and the limited liability company for services, Winesaver Ltd., concluded at the moment of payment confirmation, when Winesaver Ltd. receives an electronic message containing the user’s statement accepting the offer or when the Seller receives the product order from the user.
3. LIMITATIONS AND LIABILITY
All advertisements, photographs, and information about products subject to sale are the property of Winesaver Ltd. or its content suppliers, who are solely responsible for the content of advertisements, including the accuracy and correctness of the information and the obligations arising from the content of advertisements.
The user agrees to use the web shop exclusively in accordance with the positive regulations for reviewing published content, purchasing available products by submitting legally valid orders, and communicating with the seller. Winesaver Ltd. is not liable for any actions contrary to the above provisions.
The website www.winesaver.eu may contain documents, data, information, and links from third-party websites. These websites are not owned by Winesaver Ltd., nor does Winesaver Ltd. have control over the aforementioned documents, data, information, or other websites. Winesaver Ltd. fully disclaims any responsibility, including but not limited to the accuracy, completeness, and availability of content on third-party websites created by third parties. Therefore, these Terms of Use do not apply in the case of using these specific websites. Visiting these sites is entirely at the user’s own risk, and Winesaver Ltd. does not bear any responsibility for such actions.
Winesaver Ltd. fully disclaims any responsibility that may arise in any way from or is in any way related to the use of the website and any damage that may arise to the user or any third party in connection with the use or misuse of the website content.
Winesaver Ltd. is not responsible for the accuracy or reliability of any opinion, viewpoint, advice, or statement published on www.winesaver.eu.
Users take full responsibility for evaluating the quality, accuracy, or completeness of any information, ratings, views, opinions, advice, or other content available through www.winesaver.eu.
4. PURCHASE AND PAYMENT
Ordering products is possible 24 hours a day, 7 days a week. The product is ordered using an electronic form, and after the order is completed and sent, the customer will receive an automatically generated email message from the e-Željezara web store system confirming that the order has been received.
The Seller (Supplier) is Winesaver Ltd. through the Internet store www.winesaver.eu.
When ordering for the first time, the BtoB customer must create a personal account by indicating his e-mail and a password. The BtoB customer must fill in his business information in the “Registration” form. These login details will be requested for all orders placed on the www.winesaver.eu website.
The purchaser is solely responsible for his password. They alone shall bear the consequences of its use by third parties who may have had knowledge of it. The creation of an account authorizes Winesaver Ltd. to use the customer’s e-mail address or/and mobile phone number to communicate any information concerning their purchases or orders.
The products that can be ordered through www.winesaver.eu are Repour wine bottle stoppers, and their maintenance is detailed on each product’s corresponding label. The products are intended for full of age adult women and men, as well as for business entities making purchases on their behalf.
The purchaser of the product is a visitor to the online store www.winesaver.eu who selects at least one product, places it in the cart, fills out the electronic order form, and sends the order to the Seller. The purchaser can be any legal entity.
The purchaser of the product can be a store visitor, a legal entity, or a registered user.
Purchasing as a registered user provides the buyer with additional options, such as:
- Faster order processing
- Review of past orders
- Modification of user account information
- Saving additional delivery addresses
www.winesaver.eu is within the VAT system.
In accordance with Article 7 of the Consumer Protection Act (NN 41/14), all displayed prices are retail prices, expressed in the national currency EUR, and include the corresponding 25% VAT for customers from Croatia. The displayed product prices do not include the cost of transportation, delivery, or postal services, which are charged separately.
For the customers from around EU, no VAT has been calculated in the price.
The product prices are not fixed; the Seller has the right to change them at any time, for example, before promotions, seasonal discounts, recommendations, and the like. However, these changes will not affect orders for which the Seller has already sent an order confirmation.
All payments will be made in EUR. On the English language version of the website, prices are also expressed in EUR. During credit card payment, the same amount is converted into the buyer’s local currency based on the applicable exchange rate of the card association. Due to this conversion, there may be a slight difference in the amount compared to the original price indicated on our website.
Possible payment methods on the website www.winesaver.eu include:
Credit or debit cards
One-time payment directly over the internet using the advanced and secure CorvusPay card payment service: Maestro, Visa, and Mastercard.
Payment to the Seller’s bank account
Direct payment to the Seller’s bank account is possible through online banking, general payment slip, or bank transfer via a bank, post office, or FINA. Depending on the chosen payment method, if necessary, the customer will receive all the necessary payment details via email.
Statement on the Security of Online Payments
When paying on our web store, you use CorvusPay – an advanced system for secure online card acceptance.
The CorvusPay system ensures complete confidentiality of your card and personal data from the moment you enter them into the CorvusPay payment form. Payment data is encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the complete data of your payment card. Also, the data is inaccessible to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping them completely secure.
The payment data entry form is secured with the SSL transport code of the highest reliability. All stored data is further protected by encryption, using a cryptographic device certified to the FIPS 140-2 Level 3 standard. CorvusPay meets all security requirements for online payment set by leading card brands, operating in accordance with the standard – PCI DSS Level 1 – the highest security standard in the payment card industry. When paying with cards included in the 3-D Secure program, your bank further confirms your identity with a token or password, in addition to the validity of the card itself.
CorvusPay considers all collected information confidential and treats it accordingly. The information is used solely for the intended purposes. Your sensitive data is entirely secure, and their privacy is guaranteed by state-of-the-art protective mechanisms. Only data necessary for performing the job according to the prescribed demanding procedures for online payment is collected.
Security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring, and in-depth network vulnerability checks, and by implementing information security provisions, the security level of the system is continuously maintained and improved by protecting your card data.
5. DELIVERY AND SHIPPING TERMS
Product delivery is possible within the territory of the Republic of Croatia, the European Union, and certain European countries that are not EU members. Some products may not be deliverable to all countries due to specific import and customs regulations of certain countries. Accordingly, the user will be shown a notice when creating an order, prior to its finalization and payment processing.
The delivery cost (including VAT) within the territory of Croatia is add on the price of the purchased product – with no additional charges, and is billed separately and is shown on the invoice, based on the purchased product amount and the price provided by courier.
The same applies to islands in HR: Krk, Cres, Lošinj, Rab, Murter, Korčula, Pelješac, Vir, Pag, Hvar, Brač, Vis, Pašman, Ugljan.
For other islands in Croatia, different prices apply and will be indicated to the customer in a timely manner.
Delivery to countries outside of Croatia will be charged according to the tariffs of the partner delivery service.
Delivery both within and outside of Croatia is carried out on business days, excluding Saturdays, Sundays, and holidays.
Ordered products are delivered to the customer via reputable European delivery services.
If delivery is delayed or the Seller cannot deliver the product within the agreed timeframe, the Seller informs the Customer and is obligated to provide a new delivery date. The Customer has the right to cancel the order and request a refund.
The delivery time for available products (those in stock in the warehouse) is between 2 to 7 business days within Croatia. This period begins from the moment the payment is confirmed, or when credit or debit card transactions or PayPal payments are authorized.
An exception is deliveries to Croatian islands, which follow a predetermined schedule set by the island delivery service, available on the respective delivery service’s website.
The delivery time for available products outside the territory of the Republic of Croatia varies depending on the country to which the product is being delivered. The Customer will be duly informed about this.
6. RECEIVING THE SHIPMENT
Products will be packaged in a manner that prevents damage during normal handling in transportation. The customer is obliged to inspect for any damages or defects upon receiving the products and promptly notify the delivery person, or refuse to accept a shipment with visible external damages, defects, or incorrect products not ordered. By refusing acceptance, the delivery service will return the shipment to Winesaver Ltd., with a note indicating the presence of a defect. If a customer orders goods and refuses to accept them for unjustified reasons, the Seller has the right to request compensation for delivery and handling costs.
The customer is required to sign the waybill / delivery note upon receiving the goods, and the delivery service considers this signature as confirmation of receipt. By signing the confirmation of receipt, it is acknowledged that the product was received without any visible external damages.
7. PRODUCT RETURNS AND COMPLAINTS
Right to Product Returns and Complaints
The user has the right to return or file a complaint regarding a product within (how many) calendar days from the day of product delivery in the following cases:
- When the delivered product has damages not incurred during transportation.
- When the delivered product is faulty.
- When the ordered product(s) are not delivered.
- When an unordered product is delivered.
Return and Complaint Procedure
A registered user must announce a complaint/return of purchased products using the Complaint Form, which can be downloaded here. The properly filled form must be submitted within 15 calendar days from the day of receiving the shipment, either by mail or electronically to the email address: repour@winesaver.hr. In this case, the user bears the direct costs of returning the merchandise.
In all cases of returning a product for any reason, the user must return the product in its entirety, in the condition it was delivered.
If the user returns a product with more extensive damages or missing parts, and if they fail to submit the Complaint Form within 10 calendar days from the day of sending the Complaint Form, it will be considered that the user did not fulfill their obligation to return the merchandise, and Winesaver Ltd. is not obliged to provide a refund or replacement.
If a product has a hidden defect (a defect not detectable by a regular inspection at the time of receiving the item), and the customer discovers it upon opening the product, the customer has the right to unilaterally terminate the contract and receive a refund, a replacement product, defect removal, or a price reduction. Based on the request for return or replacement, Winesaver Ltd. will provide the registered user with a new product within 15 days from the date of receiving the Complaint Form.
In case of a packaging error where the customer did not receive the ordered type of packaging or the appropriate quantity of products, they are required to report this immediately through the Complaint Form, no later than 10 days from the day they received such products. In this case, the user retains the correctly delivered products and returns the incorrectly delivered product at the expense of Winesaver Ltd., which undertakes to deliver the correct ordered product at its own expense within 10 days from the day of attempted delivery or collection of such items.
If it is clearly determined that the malfunction of the ordered product occurred due to inadequate handling or usage, Winesaver Ltd. is not obliged to provide a refund or deliver a replacement product.
The user/customer is responsible for any reduction in the product’s value resulting from their handling of the product:
Careless handling of the product, which may lead to damage.
The complained product will be returned to the user at their expense, along with a written explanation of the reasons for not accepting the return or replacement request.
Winesaver Ltd. is solely responsible for material defects of the product in accordance with the Law on Obligations from Article 400 to Article 422.
8. COMPLAINTS
In accordance with Article 10 of the Consumer Protection Act (Official Gazette No. 41/14), every user of Winesaver Ltd. has the right to express their dissatisfaction with a purchased product or provided service through a written complaint, and Winesaver Ltd. will provide a written acknowledgment of receiving the complaint. You can send your complaint via email to the address: repour@winesaver.hr. Winesaver Ltd., as the seller, commits to responding in writing within 14 days from the date of receiving the complaint. In order for www.winesaver.eu to confirm the receipt of a written complaint, and subsequently respond to it in accordance with Article 10, Paragraph 5 of the Consumer Protection Act, the user needs to provide accurate contact information for receiving a response.
9. UNILATERAL CONTRACT TERMINATION
The contract that the user enters into with the limited liability company for the sale of products and services is a one-time contract for the sale of products or services that is consummated by the delivery of products by Winesaver Ltd., and the completion of a transaction by the user unless terminated.
According to the Consumer Protection Act, Article 72, Paragraph 1, every contract concluded through distance communication (online store) can be terminated without stating reasons within 14 business days from the day of receiving the products. You are not obliged to provide a reason for contract termination, but you must notify us of your decision to terminate the contract within this period using a durable medium (via the unilateral contract termination form or any other unambiguous statement expressing your intention to terminate the contract) sent by email to: repour@winesaver.hr. You can download the standard form for unilateral contract termination at this link.
In case of unilateral contract termination, each party is obligated to return to the other what they received based on the contract, in accordance with the provisions of the Consumer Protection Act. After we receive the properly filled form, we will notify you of the receipt of the termination statement on a durable medium, and we will proceed with the refund after the merchandise is returned to us (no later than 14 business days from the day you informed us of your decision to terminate the contract). In this case, the user is responsible, in accordance with the Consumer Protection Act, for any reduction in the value of the merchandise resulting from their handling of the merchandise, except for that which was necessary to determine the nature, characteristics, and functionality of the merchandise. Therefore, the products you return must be in good condition, unopened, unused, and in the original packaging. Otherwise, if they are not returned within the specified period, it will be considered that you have not fulfilled your obligation to return the merchandise, and we are not obliged to fully refund the paid amount; an assessment of the reduction in the value of the product may be made instead. Similarly, the user does not have the right to unilateral contract termination if the subject of the contract is perishable goods or goods with a short shelf life.
If the user exercises their right to unilateral contract termination, they are obliged to bear the direct costs of returning the merchandise. By accepting these terms, it is considered that the user accepts all the provisions of the Regulation on the content and format of the notice of the consumer’s right to unilateral contract termination concluded remotely and contracts concluded outside business premises.
All references of the Acts, Laws and other legal recalls are based at Croatian Legal Authorities and Government Documents.
